The ugly side of no surprises management
I get it… I think… “No Surprises” management is intended to ensure that people aren’t hiding bad news from their colleagues (let’s face it, usually their boss or some other superior) so that we’re not horribly surprised at the last minute that, for example, our project is 6 months late. Boom! Instant high-functioning team! Everyone feels safe and surprises never happen…. Or at least, god help you if they still do happen, because I was very clear that I don’t like surprises!
